RETURN POLICY

Cancellation

You can request an order cancellation before the order has been dispatched. Once an order has been dispatched, it can no longer be cancelled.

Returns

You can request a return within 14 days after receiving the product.

To be eligible for a return, the item must be unused, in the same condition in which it was received, and in its original packaging. A receipt or proof of purchase is required.

Do not send a product back to the manufacturer, warehouse, or another address before receiving return instructions from customer service.

No restocking fee is charged. Any applicable return shipping arrangements will be confirmed by customer service when the return request is reviewed.

Refunds

After the returned item is received and inspected, we will notify you whether the refund has been approved or rejected.

For cash-on-delivery orders, an approved refund will be issued using the method confirmed with customer service. Processing time can vary depending on the selected refund provider.

Contact

To request a cancellation, return, or refund, email support@vapezaps.com or contact WhatsApp at +1 702 296 9480.