FAQ
How do I place an order?
- Open the product page and choose the flavor, bundle, and quantity.
- Click the Order Now – Cash on Delivery button.
- Enter your name, phone number, country, and complete delivery address.
- Apply a valid discount code if available, review the order summary, and submit the order.
What payment methods are available?
Cash on delivery is available for supported destinations. The payment and delivery options available for your order are shown in the order form before submission.
Where do you deliver?
We currently deliver to Czechia, Estonia, Croatia, Hungary, Lithuania, Latvia, Poland, Slovenia, and Slovakia.
How long does delivery take?
Orders are dispatched from our warehouse in Hungary or Poland. Most orders arrive within 3–5 working days. Carrier, customs, public holiday, or local service disruptions may occasionally cause delays.
Can I change or cancel my order?
Contact customer service as soon as possible. Changes and cancellations cannot be guaranteed after the order has been dispatched.
What if an item is missing, damaged, or incorrect?
Contact customer service with your order number and clear photos of the parcel and product. The team will review the case and provide the next steps.
How do I use a discount code?
Enter the code in the discount field on the COD order form and select Apply before submitting the order.
How do returns and refunds work?
See our Return Policy. Contact customer service before sending any product back.
How can I contact customer service?
Email: support@vapezaps.com
WhatsApp: +1 702 296 9480
Service hours: Monday–Friday, 09:30–12:00 and 13:30–18:00 (UTC−8).